Shipping Policy

Dispatch

We strive to dispatch orders the same business day wherever possible, with our normal dispatch target being within 1–2 business days after receiving your order.

Business days exclude weekends and public holidays.

Dispatch times are estimates and are not guaranteed. During busy periods, promotions, product launches or circumstances outside our reasonable control, dispatch may take longer.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where tracking is available.

UK Delivery Services

Shipping options and charges available for your order will be calculated and displayed at checkout.

Delivery times shown below are estimated from the date of dispatch, not from the date the order is placed.

APC

Estimated delivery: 1–2 working days from dispatch

APC is currently our recommended courier service and can be used across our product range.

Where available for your order and delivery address, we recommend APC where a faster delivery service is required.

FedEx

Estimated delivery: 2–3 working days from dispatch

FedEx can be used across our product range.

Royal Mail Tracked 48

Estimated delivery: 2–4 working days from dispatch

Tyges only offers Royal Mail Tracked 48 for suitable orders which:

• contain items no longer than 50 cm;

• have a total eligible parcel weight of no more than 2 kg; and

• do not contain products requiring Limited Quantity (LQ) carriage, including applicable solvent-based products.

Orders which do not meet these requirements will be offered another appropriate delivery service.

Evri

Normal estimated delivery: 5–7 working days from dispatch

Evri is available for most suitable orders.

Evri delivery times are not guaranteed.

Between September and January, increased parcel volumes within the carrier network can result in estimated delivery times of approximately 7–12 working days.

Customers requiring an order more urgently should select an appropriate faster service at checkout.

Delivery Times and Orders Required by a Specific Date

All dispatch and delivery times shown on our website are estimates unless expressly stated otherwise.

We cannot guarantee that an order will arrive on a particular day simply because a particular courier service has been selected.

If your order is required for an event, production, convention, deadline or other specific date, please:

1. allow sufficient time for both our dispatch period and the courier's estimated delivery period; and

2. select an appropriate delivery service for your required timescale.

If delivery by a particular date is essential, please contact us before placing your order so that we can confirm whether we are able to accept that delivery requirement.

Unless Tyges Ltd expressly agrees a specific delivery date with you, estimated delivery times should not be treated as guaranteed delivery dates.

Tracking Your Order

Where tracking is provided, customers should monitor the progress of their delivery using the tracking information supplied by us and any tracking service or app provided by the courier.

Please notify us as soon as reasonably possible if:

• tracking has stopped updating;

• the parcel appears to be delayed;

• a delivery has been missed;

• tracking states that the parcel has been delivered but it has not been received; or

• there is any other apparent delivery problem.

Reporting a problem promptly gives us the best opportunity to investigate it with the courier.

This request does not affect your statutory rights or transfer Tyges Ltd's legal responsibility for delivery to you.

Delayed Parcels

Courier delays can occasionally occur and are outside our direct control once a parcel has entered the carrier's network.

If an order appears to be delayed, please contact us at info@tyges.co.uk with your name and order number.

We will raise or assist with an investigation with the relevant courier where appropriate.

Couriers have their own procedures and investigation periods for locating delayed parcels. Where reasonable, we may need to allow the courier an appropriate opportunity to locate or deliver the parcel before it can be confirmed as lost.

Nothing in this policy limits your statutory rights, including any rights which apply where an agreed or legally applicable delivery period has not been met.

Lost Parcels, Refunds and Replacements

Where a courier confirms that a parcel has been lost or cannot be delivered, we will offer an appropriate resolution, which may include:

• replacement of the affected order; or

• a refund.

Store credit may also be offered if you choose this option.

Where you have a statutory right to a refund, store credit will not be provided instead of a monetary refund unless you agree to it.

A courier investigation does not remove or restrict any rights you may have under applicable consumer law.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for checking that the delivery address supplied when placing an order is complete and accurate.

Please contact us immediately if you notice an address error.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Where a parcel is returned to us because of an incorrect or incomplete address supplied with the order, or because it was not collected following attempted delivery, we will contact you regarding the available options. Additional delivery charges may apply where another delivery is requested.

This does not affect your statutory rights where the failed delivery was caused by Tyges Ltd or its appointed carrier.

Northern Ireland

Delivery arrangements to Northern Ireland, including BT postcodes, may differ from those available for mainland Great Britain because of carrier and regulatory requirements.

Orders may be dispatched using Royal Mail or Evri or APC, depending upon the products ordered and the delivery requirements.

Certain products cannot be sent using particular postal services and an alternative courier may therefore be required.

Unfortunately, we are unable to offer free shipping to Northern Ireland and other qualifying non-mainland destinations where additional carrier charges apply.

Available services and applicable shipping charges will be displayed at checkout wherever possible.

Highlands, Islands and Other Non-Mainland Destinations

Courier availability, delivery times and charges can vary for the Scottish Highlands, Scottish Islands, Isle of Man, Channel Islands and other remote or non-mainland destinations.

We reserve the right to select an appropriate carrier where the service originally selected cannot carry the products ordered or cannot service the destination.

Where an additional charge or material change to the delivery service is required after an order has been placed, we will contact you before proceeding where necessary.

P.O. Boxes

Unfortunately, we are unable to deliver orders to P.O. Box addresses.

Collection

Customer collection is not currently offered as a standard service.

Our premises are not a walk-in retail store. Any collection which has been specifically arranged with us must be by prior appointment.

Please bring your order confirmation when collecting an order.

International Shipping

International online shipping is currently paused.

If you require an international shipment, please contact us before placing an order to ask whether delivery can be arranged.

Where international shipping is specifically arranged, customs duties, import taxes, tariffs or other charges may be imposed by the destination country. Any applicable charges and responsibilities will be confirmed where possible as part of the international shipping arrangement.

Statutory Rights

Nothing in this Shipping Policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer law.

If you have any questions regarding delivery of your order, please contact:

info@tyges.co.uk

If you have any further questions, please don't hesitate to contact us at info@tyges.co.uk